How do I print reports or print a customer receipt?
With each iTouch2Pay account, the merchant receives a web based virtual terminal. From this virtual terminal you can print numerous reports. You can also print customer receipts or re-send an email receipt. In the future, it is our intention to add in printing and card swiping support directly from the iphone.
How do I pay for my iTouch2Pay account?
When you signup to pay your initial fee, the credit card used will be used in the future to pay your annual fee. (for Plan A customers only). Plan B customers pay once. The merchant discount fees will be taken from your corporate bank account by the acquirer on a monthly basis.
What is involved if I decide to cancel my iTouch2Pay account?
You may cancel your iTouch2Pay account at any time for any reason. Just call our 1 888 218-1020 line and request a cancelation. Note: There may be a cancelation fee from your merchant acquirer.
Does iTouch2Pay work with Discover or any other credit cards in Canada and the U.S.?
At this time, iTouch2Pay can only process VISA, Mastercard and AMEX transactions in both Canada and the U.S.
Does iTouch2Pay comply with VISA and Mastercard's latest security audits?
e-RegisterNow's host servers which run iTouch2Pay are a Level 2 Service Provider with respect to the PCI-DSS audit structure. Ask us for a copy of our recent security certificate.
Do I need to setup a new corporate bank account?
No, the proceeds from each sale can be deposited to any business bank account in Canada or the U.S.A.
How often are deposits made to my bank account?
Deposits usually occur the next day.
What company name will my customers see on their monthly credit card statements?
Your company name will appear on your customer's credit card statements.
Is it compulsory to obtain a new set of merchant accounts in order to use iTouch2Pay?
iTouch2Pay is bank neutral and can work with many of the merchant acquirers in Canada and the U.S.A. iTouch2Pay is connected to Beanstream, Caledon, Moneris, Payment Processing Incorporated, & Paymentech. Through our partners, we can also service existing merchant accounts connected to other acquirers, for example, Global Payments. Call us and ask us if we can process to your existing merchant account.
Is cardholder information stored on the iPhone device?
No, all cardholder data is stored on the server side and complies with the PCI-DSS audit rules.
What does it mean to register my iPhone with iTouch2Pay?
Each merchant account comes with a web account which allows merchants to register which iPhones are allowed to make transactions.
What happens if I lose my iPhone?
The merchant can login to the web account and de-register the lost iPhone.
What is the purpose of the web based account?
The backend web based virtual terminal account allows you to print reports, make transactions and monitor your merchant account.
What else can my iTouch2Pay account do?
iTouch2Pay is a small module of a larger system called, e-Registernow. (www.e-RegisterNow.com) e-RegisterNow allows merchants to perform online event registration and/or sell eTickets to events from their websites.